Quality Control Manager III - Vice President

Join a team that supports your career growth and advancement! At JPMorgan Chase, we value individuality and foster an inclusive culture of teamwork. This role offers expanding opportunities to make a meaningful impact while developing your skills and career.

Job Summary

As a Quality Control Manager III - Vice President in Risk Operations, you lead quality initiatives that ensure our products, services, and processes meet the highest standards. You work within a collaborative team, driving operational excellence and supporting our commitment to regulatory compliance. You will have the opportunity to influence business outcomes, mentor others, and contribute to a culture of continuous improvement.

You will partner with cross-functional teams and senior leadership to align quality objectives with business goals. Your expertise will help shape our quality control strategy, enhance customer satisfaction, and support Wholesale Lending Service operations. This role is ideal for those passionate about driving change and delivering results in a fast-paced environment.

Job Responsibilities

• Develop, implement, and maintain comprehensive quality control systems and procedures
• Lead, mentor, and manage the quality control team, fostering accountability and improvement
• Collaborate with senior leadership to align quality objectives with business goals
• Oversee audits, inspections, and compliance activities for regulatory and company standards
• Analyze quality data, identify trends, and recommend corrective actions
• Drive root cause analysis and resolution of quality issues
• Establish and monitor key performance indicators for quality control processes
• Manage relationships with external regulatory bodies and ensure timely compliance
• Lead training programs to enhance quality awareness and skills
• Prepare and present regular reports on quality performance to executive leadership
• Support cross-functional initiatives to improve operational excellence

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in finance, accounting, business administration, or related field
• Minimum 10 years of experience in quality control, quality assurance, or related field
• At least 5 years in a leadership role
• Proven ability to lead, motivate, and develop high-performing teams
• Strong analytical skills to interpret complex data
• Expertise in root cause analysis and corrective actions
• Excellent verbal and written communication skills
• Ability to manage multiple projects and priorities
• High level of accuracy and attention to detail
• Experience driving organizational change and process improvements
• In-depth understanding of industry regulations, standards, and compliance requirements

Preferred Qualifications, Capabilities, and Skills

• Professional certifications such as Six Sigma, Lean, ASQ Certified Quality Manager, or equivalent
• Experience managing quality control teams in financial services and Wholesale Lending Service operations
• Proficient in MS Office Suites, especially Word, Excel, PowerPoint
• Familiarity with ICRD, CRRT, ACESX, SQL
• Strong understanding of internal credit applications, including iCRD and Party Central
• Experience reading and interpreting loan and/or compliance documentation
• Strong record of successful audit management and regulatory compliance

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Chicago, IL

Job ID: JPMorgan-210670970

Employment Type: FULL_TIME

Posted: 2025-10-01T19:09:30