Program Manager- Business Process Modeling Notation

Home Lending AI Operations & Automation team is seeking an experienced and detail-oriented leader to implement the business process modeling initiative across Home Lending. Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences and our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Program Manager- Business Process Modeling Notation in Home Lending, you will be a key player in driving operational efficiency and change delivery and your role will involve leveraging your deep understanding of process improvement principles to identify trends, generate innovative solutions, and reduce risk. You will use your advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making and your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. With your proficiency in knowledge bases and artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives and your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of our organization.

Job responsibilities

• Lead the development, documentation, and maintenance of business process models using Business Process Modeling Notation (BPMN) 2.0 standards.
• Ensure BPMN models are accurate, consistent, and aligned with organizational objectives and compliance standards.
• Maintain a repository of process models and related documentation for knowledge base, reference and audit purposes.
• Stay updated on industry trends, BPMN standards, and emerging technologies to continuously improve process modeling practices.
• Partner on process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor.
• Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience.
• Experience in change management and process governance.
• Strong organizational and project management skills.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Experience creating end-to-end processes that align to standard policies and standards and training and communicating processes with the expectation to align on standard expected deliverable.
• Experienced presenter with strong oral and written communication skills, who is able to facilitate calls and drive to deliverable timelines.
• Proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement.

• Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.
• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems.
• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.