Product Portfolio Operations Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Digital Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Owns all chief of staff responsibilities for the head of Digital Channels, inclusive of managing day-to-day operations
• Drives the execution of top strategic initiatives across the Digital Channels organization
• Acts as a thought partner to the Head of Digital Channels by identifying strategic gaps, connecting dots across workstreams and proactively identifying and flagging risks
• Works across Area Product Groups to help ensure delivery against business objectives while owning tracking and execution against key milestones
• Owns the operating rhythm for the Channels leadership team and the overall organization; ensures discussions are focused and able to drive real-time alignment
• Helps manage headcount planning, budgeting and resource allocation in partnership with Finance and HR

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Outstanding communication and storytelling skills, including advanced PowerPoint and Excel skills - you can create compelling, eye-catching presentations and develop complex reports with little or no oversight
• Strong relationship builder comfortable collaborating with and influencing Managing Director-level team members
• Proven ability to manage and implement operational effectiveness initiatives
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven ability to operate within the product development life cycle and agile methodologies
• Experience working in financial services

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): New York, NY

Job ID: JPMorgan-210649431

Employment Type: FULL_TIME

Posted: 2025-08-07T16:06:15