Product Manager - Digital Channel - Customer Engagement

Area Product Ownership for Customer engagement

• Experience in Travel Domain / Ecommerce is a huge advantage
• Experience with on Email communication strategy , Marketing technologies is a plus

Job responsibilities

• Define and execute the product vision and strategy for the entire Application Platform portfolio
• Partner with engineers and peers within Chase Travel to align initiatives with overall business objectives
• Build and maintain relationships with key technology stakeholders
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Establish metrics and KPIs to measure developer satisfaction, adoption, and business impact
• Oversee the entire product lifecycle from ideation to launch
• Helping the scrum/product development team achieve each sprint's goals.
• Ownership of N+2 sprint planning , readiness & grooming.
• Preparing new ideas/ concepts for Intake
• Informing stakeholders and customers about the product's status.
• Collaborate with various QUAD partners ( Tech, Design, Data & Product)

Required qualifications, capabilities, and skills

• As a product owner, possess 10+ years of experience.
• Extensive knowledge of Email Communication platform like Sendgrid, AWS Pinpoint or equivalent
• Knowledge of Marketing technology stack
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Expertise in executive stakeholder management

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): Pune, India, Hinganghāt, India

Job ID: JPMorgan-210657438

Employment Type: FULL_TIME

Posted: 2025-09-16T19:07:58