Product Manager - CAMP Fraud Risk
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
Chase is looking for a Product Manager to be part of Digital Account Opening and Activation Team, supporting our Customer Onboarding Fraud Risk product. The vision of this team is to create a best in class account opening customer experience while mitigating risks associated with fraudulent activity.
As a Product Manager in the Digital Account Opening and Activation Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer and develop profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
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Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Be empowered to solve customer problems in ways that our customers love, and works for the business.
- Focus on outcomes not output and use data & metrics to measure success.
- Ensure commitment for dependencies across products both internal and external.
- Analyze, evaluate, and overcome product challenges, and provide transparency to stakeholders
- Adhere to JIRA standards including supporting documentation -maintain evergreen documentation for both current state as well as historic audit documentation
- Support quarterly increment planning with agility leads across all impacted parties
- Solicit constant feedback for continuous personal and product growth
Required qualifications, capabilities, and skills
- 5+ years of product management or relevant experience
- Experience with risk management and fraud prevention tools
- Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success
- Excellent written/verbal communication and strong presentation skills with both internal and external stakeholders
- Collaborates and can build strong relationships across the firm and with external partners, flexible with changing priorities
- Experience with agile product development and software delivery lifecycle
- Experience with API-based designs, Kafka driven architecture, JavaScript stack
- Familiarity with the business services and offerings associated with Chase Account Opening
- Ability to influence people at all levels across a broad variety of job functions
- Culture carrier
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion