You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
The Connected Commerce Loyalty-Partner Channel, a key business within Chase's Consumer and Community Banking group is dedicated to building a best-in-class retail tech experience for our Partners. We are a team of highly talented product leaders focused on delivering and transforming Partner experiences, simplifying the ways we do business, and driving toward product excellence.
As a Product Manager on the Partner Channel team you will support the development, launch, and growth of future Partner experiences on our product roadmap and lead end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the Partner and help build profitable products that provide both customer and Partner value. Utliize your deep understanding of how to get a product off the ground, guide the Partner adoption process, gather crucial feedback is important to ensure top-tier Partner experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed Partner expectations.
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Job responsibilities:
- Manage the product development lifecycle from ideation to launch, setting timelines, and ensuring alignment with business goals and customer needs
- Understand and communicate customer journey and use cases - be central point of contact and SME on assigned journeys
- Lead scrum teams, both within Partner Channel and across Co-Suppliers, to get requirements delivered
- Collaborate with cross-functional teams, including engineering and design, to define product requirements and deliver innovative solutions
- Manage and prioritize the product backlog, using tools like Jira and Confluence to track progress and communicate updates to stakeholders
- Own the end-to-end experience for product lifecycle management, ensuring seamless and efficient processes
Required qualifications, capabilities, and skills
- Bachelor's degree in Business, Engineering, Computer Science, Computer Information Systems, Mathematics, Statistics, or a related field
- A minimum of 5 years of product management experience, with a proven track record of successfully launching and managing products
- Proficiency in using Jira and Confluence for product management and collaboration
- Strong analytical and problem-solving skills, with the ability to identify requirements for new product development
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
- Experience in writing, refining and translating requirements into stories/deliverables and communicating progress of development with senior leaders
Preferred qualifications, capabilities, and skills
- Experience in the financial services industry or related fields
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
- Strong understanding of user experience design principles and best practices
- MBA or advanced degree in a related field is a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.