Product Director - Strategy Engagement Lead

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Strategy, Engagement & Operations for Digital Channels, you will be at the forefront of developing and executing strategies that leverage insights and foster strong partnerships, ultimately driving innovation and excellence across Chase's digital landscape. You will lead efforts to create a cohesive, data-driven and forward-thinking digital experience that reinforces Chase's mission and vision. You will own the Program Management Office for Digital Channels, managing a team responsible for driving a unified roadmap as well as owning progress against key initiatives, resourcing, and dependencies. Your leadership will be instrumental in building and maintaining strong relationships with partners, helping to deliver on LOB objectives and acting as a liaison to drive mutual success and advance overall CCB's objectives. In this role you will be responsible for informing, setting, sharing, and executing our Digital Channels strategy, ensuring alignment with Chase's overarching business objectives. The Strategy, Engagement & Operations team comprises four dynamic pillars: Partner Engagement, Strategy, Insights, and the Program Management Office; each integral to driving growth and enhancing digital experiences.

Job Responsibilities

• Lead and manage, as well as attract, build and grow talent. This person will be critical to developing a strong, customer and data led, high performing team to bring the future Chase digital experience to life
• Lead the product vision and strategy. Establish clear goals and objectives/success outcomes. Prioritize roadmap
• and declare how we'll move quickly toward our North Star
• Own and execute the large-scale rollout strategy across different audiences and experiences, collaborating closely with a variety of other product and tech teams to ensure a stellar end-to-end customer experience
• Empower the full Channels quad to by analyzing customer data (e.g., CSAT) into actionable insights and recommendations that can be infused into our digital strategy
• Enable a team of a team of 'go-to-market' experts who educate key partners about Digital's strategy, understand partners' priorities, and advocate for these priorities as Digital's strategy is developed
• Own Digital Channels' messaging by crafting and delivering a holistic narrative across internal working forums and key executive forums

Required qualifications, capabilities and skills

• 8+ years of experience in digital product management, strategy, management consulting, or related fields, with a proven track record of leading and executing large-scale digital initiatives
• Culture carrier with history of leading/building teams and growing talent
• Change agent with excellent senior stakeholder management and influencing skills
• Experience driving progress in a matrixed environment and working through ambiguity and complexity
• Demonstrated ability to apply data-driven decision making to product prioritization and driving an innovation process from white space opportunity identification, conceptualization through to launch. Proven track record of taking an idea and turning it into impactful results
• Exceptional organizational and project management skills, including strong follow-through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
• Bachelors degree required with strong academic background
• Advanced Microsoft PowerPoint and Excel skills

Preferred qualifications, capabilities and skills

• Experience with Financial Services, managing large consumer facing digital experiences, and working on digital dashboards and/or personalized platform experiences a plus
• Experience working in Agile product development environments

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Client-provided location(s): New York, NY

Job ID: JPMorgan-210665225

Employment Type: FULL_TIME

Posted: 2025-09-13T19:02:54