Product Director - One Chase Experience Platform
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in the One Chase Experience Platform team, you are at the forefront of revolutionizing customer interactions. Our team is tasked with providing the Customer Relationship Management tools our sales teams need to build and deepen relationships with customers. You will lead innovation through the development of products and features that not only delight our customers but also empower our sales teams with deep insights and connectivity across channels.
You will develop and manage a comprehensive data activation platform that seamlessly connects and integrates the different tools used by the One Chase teams. This integrated solution will ensure our sales teams have a holistic view of each customer, including their household, financial goals, existing accounts, and the full spectrum of interactions across all engagement channels the bank offers.
You will leverage generative AI technologies to empower our sales teams by transforming the massive volumes of customer data into actionable insights. This will enable a more tailored approach in customer interactions and provide predictive analytics to support strategic decision-making.
Job Responsibilities
- Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
- Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost efficiency, feature enhancements, reusability, and reliability.
- Coach and mentor the product team on best practices, including solution discovery, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, to ensure successful implementation of objectives.
- Own product performance and make strategic investments in enhancements that align with overall business objectives.
- Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
- Build a robust data activation platform to drive connectivity among separate tools, ensuring the sales teams have a consistent and comprehensive view of customer information.
- Integrate generative AI capabilities to assist the Sales teams in interpreting and acting on extensive customer data, thereby enhancing the decision making process.
Required Qualifications, Capabilities, and Skills
- 8+ years of experience or equivalent expertise in delivering products, projects, or technology applications.
- Extensive knowledge of the product development life cycle, technical design, data analytics, and public cloud data storage solutions.
- Proven history of building products that leverage public cloud data storage solutions.
- General understanding of generative AI infrastructure and solutions.
- Proven ability to drive change and influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Experience driving change within organizations and managing stakeholders across multiple functions.
Preferred Qualifications, Capabilities, and Skills
- Recognized thought leader within a related field.
- Demonstrated experience collaborating with both internal and external vendors to develop innovative product solutions.
- Familiarity with Salesforce CRM solutions and their product offerings.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion