Product Director - Digital & Design

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Director of Digital Product in Digital & Design Domain Services, you will lead the development and implementation of self-service and service experience solutions that align with our business objectives in Digital and Payments. You will help the Payments Digital team build both new standalone products as well as capabilities and tools that can be integrated across the portfolio. You will use a mix of product management, program management, and people management skills across the development of new self-service products and service experience capabilities. In addition, you will play a key role in defining, crafting, and executing a service strategy that aligns with our broader Payments and Banking business strategy and driving thought leadership on the topic across the organization.

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Identify and implement opportunities to client-facing products that drive a better onboarding or service experience in Payments and Banking.
• Partner closely with technology and design teams to execute on the development of capabilities.
• Lead managers of product teams and ensure delivery and implementation of solutions across a portfolio of products.
• Track performance metrics of solutions including revenue and/or cost savings as well as ROI.
• Manage risk and ensure compliance within a highly-regulated financial services context.
• Hire, manage, develop and retain talent by creating an environment of open communication and fair performance assessment, promotion, and compensation and high standards for professional conduct.

• Formal training or certification on large scale technology program concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Track record of developing and implementing customer / client-facing capabilities, particularly those related to the service and/or operations areas.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and in highly matrixed environments.
• Direct people leadership experience required; experience managing both individual contributors and managers required.
• Experience working in a highly-regulated industry with changing Legal, Risk, Controls, and Compliance environment is a must.

• Prior experience leading or working directly in an operations or service function
• Prior experience working in an analytics function
• Deep understanding of the financial services or Payments industry