Product Delivery Manager - Machine Learning and Intelligence Operations

As an experienced professional in Project Execution, you thrive at managing complex programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm.

As a Product Delivery Manager for Machine Learning Operations Intelligence, you will be responsible in driving end-to-end execution for the product's vision and prioritized roadmap agenda. Ensure the health and wellness of the team remains on point with transparency and communication of work in flight to closure. Partner with product and technology to overcome impediments preventing productivity and continuously promote a unified culture by encouraging team collaboration.

Job Responsibilities:

• Build strong relationships with Product and Technical partners by setting clear expectations and providing excellent written and verbal communication.
• Maintain deep knowledge of area product vision, strategy, and roadmap.
• Focus strongly on risk and controls.
• Partner with Product Owners (POs), Area Product Owners (APOs), and delivery leadership to confirm impacts and scope across teams.
• Plan and execute delivery of the product roadmap.
• Monitor Jira hygiene and enforce Jira standards.
• Manage product roadmap to align with the product budget and ensure team availability.
• Oversee release management and communication.
• Identify and manage issues proactively.
• Support the Agility Lead in driving continuous improvement across the team to increase efficiencies and improve overall agile effectiveness.
• Manage dependencies both inside and outside of the product area.

Required Qualifications, Capabilities, and Skills:

• Self-starter with strong initiative
• BS/BA degree or equivalent experience
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Strong understanding of firmwide risk and controls
• Understanding of global and line of business project and program management standards and methods
• Experience working with high-performing teams in complex program execution
• Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
• Excellent verbal and written communication skills
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Client-provided location(s): Columbus, OH, Wilmington, DE, Plano, TX

Job ID: JPMorgan-210673213

Employment Type: FULL_TIME

Posted: 2025-10-15T19:17:40