Product Associate - Banking Payments, Payment Experiences and Services

Join our Banking Payments team and help shape the future of how customers move money. As part of a motivated and forward-thinking group, you'll drive innovation, simplify business processes, and deliver payment services on today's most important platforms. Be part of a team that values collaboration, creativity, and a relentless pursuit of product excellence.

Job Summary
As an Associate in the Payment Experiences and Services (PxS) team, you will play a crucial role in supporting move money services by managing backlogs, writing epics and user stories, and collaborating with scrum teams. You will work closely with product leads and stakeholders across the Banking Payments organization to ensure the successful development and implementation of payment solutions. Your strong communication skills, understanding of agile methodologies, and experience in product management will help drive the product vision forward.

Job Responsibilities

• Collaborate with development teams and business partners to build meaningful relationships and achieve common goals.
• Provide domain knowledge to agile development teams and facilitate workshops.
• Translate requirements and functional designs into actionable user stories in JIRA for scrum teams to deliver.
• Partner with developers, user experience designers, subject matter experts, legal, and compliance teams to ensure deliverables meet business and regulatory needs.
• Gather and document requirements from teams needing work on the Payments Platform and manage dependencies across teams.
• Build and maintain Confluence overviews of current work, plans, and milestone tracking in partnership with scrum masters.

Required qualifications, capabilities and skills

• 2+ years of experience in a Business Analyst or Product Manager role with exposure to Agile methods, process, and execution.
• Experience developing business requirements, writing user stories, and creating testing conditions, use cases, and validation criteria.
• Proficiency with Jira, Microsoft Office (Excel, PowerPoint, Visio, MS Project).
• Strong verbal and written communication and presentation skills, with the ability to engage stakeholders and senior management.
• Excellent analytical and logical thinking skills to understand and analyze complex business processes.
• Strong organizational and prioritization skills, attention to detail, and interpersonal skills.

Preferred qualifications, capabilities and skills

• Background in financial services, retail banking, or payments

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): Plano, TX

Job ID: JPMorgan-210667000

Employment Type: FULL_TIME

Posted: 2025-09-30T19:40:34