Process Improvement Specialist - Chase Rewards

Are you ready to make a difference by protecting our customers and the bank from rewards fraud and misuse? Join us and help shape innovative solutions that drive operational excellence and safeguard our business. You'll collaborate with diverse teams, leverage data-driven insights, and champion a culture of continuous improvement. This is your opportunity to use your expertise to create meaningful change and deliver substantial value.

Job Summary
As a Process Improvement Specialist in the Rewards Fraud and Misuse team, you play a key role in developing and implementing initiatives that reduce fraud and misuse within rewards programs. You work with us to optimize processes, analyze data, and drive change, all while fostering a collaborative and innovative team culture.

Job responsibilities

• Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
• Map, simplify, and document existing processes to identify and address areas for improvement.
• Analyze data to identify trends, risks, and opportunities for fraud prevention.
• Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
• Communicate project status, outcomes, and recommendations to all levels of the organization.
• Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
• Manage change initiatives to facilitate adoption of new processes and technologies.
• Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
• Monitor and report on progress towards objectives and savings targets.
• Build resiliency plans for smooth functioning of processes and manage everyday tasks.
• Apply systems thinking and agile methodologies to refine processes and solutions.

Required qualifications, capabilities, and skills

• Bachelor's degree in engineering, computer science, technology, business, or related field.
• 3+ years of experience in financial services, fraud management, or process improvement.
• Reliable, organized, and timely execution of daily duties to meet strict deadlines.
• Proficiency in data analytics, including interpreting models and diagrams.
• Strong problem-solving skills and ability to exercise initiative and judgment.
• Experience in process mapping, documentation, or workflow optimization.
• Ability to communicate complex ideas clearly to diverse audiences.
• Demonstrated experience in cross-functional collaboration and team building.
• Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).
• Ability to manage multiple projects and conflicting deadlines.
• Ownership of tasks and ability to manage entire workstreams.

Preferred qualifications, capabilities, and skills

• Experience with fraud risk, digital payments products, or rewards programs.
• Knowledge of artificial intelligence foundations and safe human-AI interaction.
• Experience using agile methodologies for process improvement.
• Familiarity with customer service principles to align process improvements with customer needs.
• Professional certifications in fraud management or process improvement.
• Experience in designing and delivering technical solutions for business requirements.ge.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): Wilmington, DE

Job ID: JPMorgan-210662357

Employment Type: FULL_TIME

Posted: 2025-09-10T19:15:02