Payments-Digital Channels & Connectivity-Product Delivery Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the pBring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in Digital and Design Product Delivery and Governance team, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to lead large scale programs, transform product delivery and create new ways for teams to continuously deliver value to their customers.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Directs the delivery process for major program and project deliverables including Project Plan, Business and Functional Requirements, Analysis and Design (participations and sign off), Internal and External readiness and post go live support to clients
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• 5+ years of experience or equivalent expertise leading complex programs and projects, valued at $1M or greater
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Demonstrate strong relationship management skills
• Proven ability to quickly build trust and rapport with others in order to structure problems, build consensus, negotiate agreement with strong influencing skills
• Advanced knowledge of the product development life cycle, technical design, and data analytics

• Recognized thought leader within a related field
• Possesses knowledge of electronic banking products and systems, including high and low volume payment systems (SWIFT, Money Transfer, ACH)
• Understanding of systems development methodologies
• Ability to direct and manage business partners, technology resource, subject matter experts, user interface design, QA, UAT and all other groups involved in the end to end process needed to define, design and deploy product capabilities
• Possesses a strategic mindset, with a can do attitude and drive to get things done
• Exhibits a high degree of creativity, self motivation, and commitment to task
• Power user of office automation and project management tools