Payments Solution Center - WHEM Client Services (Voice - Inbound)

Join our Solution Center team and be at the forefront of delivering world-class service to JPMorgan Chase clients. Shape the client experience by resolving inquiries efficiently and maintaining the highest standards of quality. Unlock your potential in a dynamic environment that values teamwork, adaptability, and continuous improvement.

As a Client Service Representative in the Solution Center, you will act as the central contact for clients, handling a wide range of service-related tasks with speed and accuracy. You will resolve cash and account investigations, address workflow issues, and ensure client needs are met to the highest standards. You will collaborate with Relationship Managers and senior management to enhance processes and client satisfaction.

Job responsibilities:

• Field incoming inquiries from clients via phone, fax, email, and mail regarding Treasury Services products.
• Resolve issues related to account postings, wire transfers, DDA balances, settlements, funding, fees, and check verification.
• Adhere to ISO, Risk, and Compliance policies, procedures, and standards.
• Ensure prompt and high-quality resolution of all customer queries, delivering a world-class client experience.
• Investigate and resolve escalated inquiries and workflow issues.
• Assist Relationship Managers with account queries, updates, and escalations.
• Promote self-service tools and JP Morgan platforms to clients, highlighting their benefits.
• Identify and inform senior management of process improvements to reduce risk and exposure.
• Track all inquiries in the Service Portal case tracking tool, regardless of channel.
• Prioritize tasks to meet individual goals and objectives as defined in the scorecard.

Required qualifications, capabilities, and skills:

• Excellent verbal and written communication skills, with emphasis on banking terminology.
• Strong listening skills and ability to use probing questions to assess inquiries accurately.
• Ability to work effectively in a fast-paced environment and adapt to change.
• Strong problem-solving and decision-making abilities.
• Proven ability to work collaboratively in a team environment.
• Proficiency in MS Windows and Office, with the ability to manage multiple applications simultaneously.

Preferred qualifications, capabilities, and skills:

• Experience in client service or banking operations.
• Familiarity with Treasury Services products and platforms.
• Prior experience using case tracking tools or service portals.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210677570

Employment Type: FULL_TIME

Posted: 2025-10-22T19:03:53