Payments - Implementations - Vice President
This is a client-facing role where you will interact with client's business and technical resources in order to effectively oversee the set-up of cash management products and solutions.
Excellent technical, relationship, project management, and leadership skills are essential.
The ability to be nimble, adapt quickly, and influence partners will be of paramount importance.
The candidate must be able to coordinate and lead multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time.
Core responsibilities include developing strong client and sales relationships, ensuring on-time delivery of projects, communicating internally and to clients about their timelines, ensuring strong pipeline management, and providing a good working environment.
You will act as an individual contributor displaying intellectual leadership on highly complex projects and also as a team manager to balance workload and priorities among team members looking for efficiency and client satisfaction.
This candidate will also serve as a mentor to other team members and act as an escalation point. The team supports products such as API, ACH, Check Print, ARP, Image Cash Letter, SWIFT, Billing Transmissions, and eLockbox.
Ultimately this role is responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements.
Responsibilities:
• Team management.
• Lead and manage multiple projects.
• Problem solving/project management.
• Serve as an effective point of escalation.
• Mentor team members supporting similar products/disciplines.
• Provide support to team colleagues when requested; be a subject matter expert for products supported.
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• Support roll-out of new or enhanced products and set-up of pilot clients.
• Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements.
• Adhere to all JPMorgan Chase department policy and procedures.
Qualifications
• Excellent time management.
• Excellent written and verbal communication skills
• Excellent client facing skills and experience
• Ability to work across multiple business lines, various levels of management and establish working relationships
• BA/BS degree required
• 7+ years of relevant industry experience
• Project management experience
• Cash management and treasury services experience/knowledge
• Proven ability to successfully manage conflict
• Proven team leadership and meeting facilitation skills
• Ability to adapt to a changing environment
• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion