Join JPMorgan Chase as a Payment Lifecycle Analyst, where you will play a key role in supporting the end-to-end billing process for our Global business units. Your contributions will help ensure accuracy and efficiency in our billing operations.
As a Payment Lifecycle Analyst in Billing Operations, you will be responsible for account and product setup, customer master data maintenance related to pricing/rates, and validation of data inputs into core billing applications. You will also handle invoice production, application, validation, and delivery, ensuring a seamless billing process for Corporate and Investment Banking, Markets, and Investor Services.
Job Responsibilities:
- Process tasks with accuracy and precision, aiming for \"zero defects\" in work processed.
- Work under the direction of a manager to ensure the team meets predefined goals in terms of service level agreements (SLAs), standard operating procedures (SOPs), and key performance indicators (KPIs).
- Deliver consistent tracking and reporting of "Metrics That Matter."
- Handle critical client escalations regarding billing-related concerns.
- Prepare and report regular business reviews.
- Collaborate with operations teams, regional/LOB partners, functional groups, risk, and technology contacts to achieve billing operations targets.
- Learn and understand various systems, processes, and reports, with a focus on operational risk/control.
- Identify opportunities to prevent client-impacting errors.
- Assist with design, testing, and project plans for new automation efforts and process improvement initiatives.
- Actively participate in FAST meetings and team huddles, escalating issues to management in a timely manner.
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Required Qualifications, Capabilities, and Skills:
- Bachelor's degree required.
- Minimum of 4 years of experience in banking operations and financial services.
- Proficiency in mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint.
- Strong attention to detail, ability to meet tight deadlines, and work independently within a team concept.
Preferred Qualifications, Capabilities, and Skills:
- Understanding and experience with MS Excel, SQL, Robotic Process Automation (RPA), or Intelligent Solutions such as UI Path and/or Alteryx is a plus.
- Experience in Billing Operations or related fields is considered a plus.
- Bachelor's degree in accounting or finance is preferred.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.