Payment Lifecycle Specialist IV

We are looking for a passionate, curious and ready to make an impact member that is able to cope with changes of day to day operations.

The primary responsibility of this position is to support the day to day Operations for the Payments Investigations Function. The candidate will report to an associate of the function. The role involves investigation and resolution of Client Investigation inquiries pertaining to wire transfers on chase branches for Treasury Clients.

As a Global Operations Specialist within our Payments Investigations Function, you will be responsible for supporting the day-to-day operations. You will ensure investigations and transactions are processed accurately and efficiently, undertake various functions within the team, and assist in the training of other team members. You will have the opportunity to interact with clients and client service teams, and work with minimal supervision, taking initiative to identify tasks to be undertaken. This role provides an excellent opportunity to apply your knowledge of international payment processing operations and improve current work practices.

• Ensure investigations and transactions are processed in accordance with documented procedures
• Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
• Process Manual instructions received on fund / wire transfers for global currencies.
• Analyze information to determine accuracy and completeness of data.
• Assist in the training/education of other members in job functions/procedures relating to the unit.
• Process any required back-up tasks relating to production, identifying ways to improve current work practices.
• Review, research and pass manual entries to resolve Funds transfer inquiries.
• Interact with Clients or Client Service team as and when required to provide or receive update on wire transfer inquiries.
• Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• Participate in the rotation of functions within the group ensuring no degradation to work flows.

• Graduate with good academic record.
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Excellent written & oral English communication skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
• Escalate issues as appropriate. An acute client focus with a good analytical approach.
• Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

• 2 years of experience in a back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
  Working Knowledge of SWIFT & international payment conventions & practices is preferable.