Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located.
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Job Responsibilities:
- Process electronic, manual transactions and reconciliations.
- Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.
- Mail correspondence timely with internal and external clients.
- Follow escalations matrix for identified issues.
- Assist in issue resolution and provide incident report in case of errors.
- Be a back-up for other processes within the department.
- Perform product verification tests (PVTs) on the system as and when required.
Required Qualifications, Skills and Capabilities:
- Minimum 3 years work experience in payment operations/cash operations
- Understanding of and experience in Payments, Swift, Correspondent banking etc.
- Client focus minded
- Knowledge of various aspects of International Payment Processing Operations
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
- Intermediate experience using Microsoft Office, including Excel and PowerPoint
- Fluent written and oral communication skills in English.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.