Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. As a part of Billing Operations, you will be responsible for onboarding clients on Billing platforms for statement & invoicing for services provided across multiple lines of business. You will be assigned work daily, supporting requests received from stakeholders to Set-up & maintenance.
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Job responsibilities
- Meet day-to-day deliverables with a high level of timeliness and accuracy.
- Ensure all deliverables are met within the given timelines.
- Review processes constantly and regularly, and provide ideas to improve the process.
- Meet the goals and objectives set by the reporting Manager.
- Ensure 100% accuracy while processing transactions.
- Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations.
- Interact closely with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Serve as the point of contact for internal communication with front and back office.
- Investigate, follow-up, and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner.
- Develop subject matter expertise of business processes to assist with correction and remediation.
- Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members.
Required qualifications, capabilities, and skills
- Minimum 1 year of experience in Billing Operations or in similar functions
- Maintains utmost accuracy in the processing of payments
- Ability to follow tight deadlines, organize and prioritize workload
- Demonstrated experience of strong analytical and problem-solving skills
- Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
- Excellent written and oral communication skills
- Willing to work in any shifts including night shift
Preferred qualifications, capabilities, and skills
- Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks
- Experience in back-office operations and keen sense of quality control and practices
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.