Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for ensuring all aspects of operations for our clients are completed, transactions are processed timely, exceptions are resolved proactively and you are part of being a single point of contact with subject matter knowledge and expertise.
Our Custody Cash Operations teams cover Cash Instruction Capture and management, Cash settlements; Swift Fail Management, Overdrafts, Foreign Exchange, Time Deposits and Payments Lifecycle Management.
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Job Responsibilities
- Execute daily business as usual (BAU) tasks/activities, including processing and verification of Cash wires in the most efficient and highly controlled framework-oriented environment.
- Scrutinize, review, analyze, and publish data daily/weekly from multiple reporting tools and continually reassess the operational risk, taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff, and the impact of changing technology.
- Collaborate, conduct, and attend internal meetings with Product, Network, technology, and Client service teams to add value, enhance client satisfaction, and gain business efficiency.
- Understand audit requirements and play a key role in audit reviews, internal Quality Analysis/Quality Control checks, partnering with internal controls teams and external auditors.
- Ensure timely review, certification, and re-certification of Cash function procedures, Operating Service Agreements, and Business Resiliency plans.
- Manage and complete performance appraisals for direct reports and guide career development by setting goals and objectives for Team Leaders and Operations Analysts.
- Create strategic backup plans in sync with the roles and requirements of the business and execute cross-trainings to ensure "knowledge-transfer" amongst all teams.
Required qualifications, Capabilities and Skills
- Knowledge of custody cash operation services, Swift messages MT202, MT103, MT210, MT304, MT321, MT199, MT192, MT292, MT599, ISO PACS messages.
- Being flexible to manage tight deadlines, remain organized and balance priorities.
- Strong analytical and problem solving skills, take initiative to drive change & controls.
- Support a changing business landscape with understanding of program/project risk.
- Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint.
- Be proactive to ensure "Best in Class" results for all clients.
- Bachelor's Degree or equivalent with minimum 5 years of experience.
Preferred qualifications, Capabilities and Skills
- MBA (Finance) or any equivalent degree.
- Strong financial markets product knowledge and understanding of the transaction lifecycle
- Working knowledge and experience on data analytical tools such as Tableau, Alteryx and AI tools.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.