Home Lending offers purchase and refinance home loans, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with mortgage payments. We offer purchase and refinance home loans, help customers access the equity in their homes, service residential mortgage loans, and provide affordable housing solutions to customers struggling with mortgage payments. You'll be at the forefront of handling complex scenarios, serving as a vital resource for peers and leaders alike.
As an Operations Supervisor within the Home Lending Closers team, you will lead and supervise a group of Closers, guaranteeing the efficient and precise handling of title and closing documents. Your role encompasses providing leadership, guidance, and support to your team, cultivating a cooperative atmosphere, and making sure all closings adhere to business requirements and deadlines.
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Job Responsibilities:
- Coordinate the daily operations of a Closing, focusing on Chase Pipeline management and prioritization.
- Assist with escalations, addressing issues from individuals, and coordinating appropriate decisions to resolve customer and partner concerns.
- Monitor adherence to prescribed quality standards, cycle times, productivity goals, and pipeline management.
- Review daily production metrics with the team and manage the pipeline to ensure loans progress effectively to closing.
- Interact with assigned origination management teams to facilitate smooth operations.
- Ensure staff verifies loan documentation, recalculates information as needed, and accurately updates systems.
- Provide people leadership by modeling and offering direction through coaching and developing team members at all levels, fostering long-term learning and development.
- Promote collaboration by partnering with team members to prioritize customer needs.
- Deliver results by setting and understanding goals, working towards short-term objectives, and supporting long-term strategy.
- Communicate effectively by sharing information, concepts, and opinions to achieve clear understanding and desired outcomes, and by answering complex inquiries.
- Maintain accountability by ensuring the team communicates effectively with partners and settlement agents via phone.
Required qualifications, capabilities and skills:
- Proven experience in managing a team within a mortgage or financial services environment.
- Strong leadership skills with the ability to coach and develop team members.
- Excellent communication skills and the ability to handle complex inquiries.
- Ability to collaborate effectively with internal and external partners.
- Strong problem-solving skills and the ability to address escalations efficiently.
- Proficiency in pipeline management and prioritization.
- Commitment to delivering results and achieving organizational goals.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.