Join our dynamic team as a Loan Servicing Specialist IV and make impactful changes in loan servicing processes!
Job Summary: As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and contributing to team success through productivity, quality, and customer satisfaction.
Job Responsibilities:
- Create PDF batch work for quality control and document repositories.
- Enter customer and loan details into the loan system.
- Process wires, draws, payments, and maintenance transactions.
- Identify inaccurate, incomplete, or missing information on transactions.
- Minimize credit and business risk through compliance awareness.
- Participate in projects and working groups as required.
- Review and complete escalated requests.
- Exercise judgment, discretion, and prioritization.
- Understand and follow bank policy and established procedures.
- Provide exceptional customer service, including calculating interest and fee accruals.
- Maintain prompt communication with business partners on request status.
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Required Qualifications, Capabilities, and Skills:
- Completion of High Value Business Entitlements (HBVE) background checks.
- Bachelor's degree in Accounting, Business, or Finance.
- 4 years of loan operations or quality control experience.
- Proficiency in Microsoft Office applications.
- Adaptability to internal tracking systems.
- Knowledge of ACBS and/or Loan IQ.
- Understanding of US Dollar and Foreign Currency Loans.
- Working knowledge of legal/credit documents.
- Ability to interpret standard reports and forms.
- Excellent communication skills.
- Exceptional customer service skills.
Preferred Qualifications, Capabilities, and Skills:
- Experience with WLS Flow team as a Loan Servicing Specialist III.
- Ability to adapt to internal tracking and monitoring systems.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.