Join our team to make impactful change and deliver exceptional service in a fast-paced environment!
Job Summary: As a Client Service Specialist in our team, you will handle inbound calls from internal clients, providing high-quality, professional service with an emphasis on one-call resolution.
Job Responsibilities:
- Handle inbound calls from internal clients.
- Provide high-quality, professional service with emphasis on one-call resolution.
- Analyze and interpret transactions, statements, and loan documents to provide resolution to clients.
- Maintain a high level of knowledge of our products and services, explaining all aspects clearly and accurately.
- Work in a fast-paced, constantly evolving environment.
- Multitask with various duties and ensure timely delivery of tasks.
- Provide client service support on payment and draw requests, processing information and instructions received via email.
- Thoroughly research accounts, documentation, and complete servicing forms needed to fulfill client requests.
- Demonstrate exemplary team working skills by maintaining a professional, positive, and supportive attitude.
- Assist the team lead/manager in resolving complex process queries, escalations, and client complaints.
- Deliver exceptional client service by resolving inquiries and providing expert support in a dynamic environment.
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Required Qualifications, Capabilities, and Skills:
- Drive for client focus with a sense of urgency and service excellence.
- Ability to work flexibly between 8:00 AM to 7:00 PM Central Time and adapt to business needs.
- At least 5 years of contact center or loan servicing experience.
- Strong written and verbal skills.
- Proficient in Microsoft Office suite.
- Ability to work independently and as part of a team.
- Strong time management and prioritization skills.
- Self-driven, eager to learn.
- Strong analytical and problem-solving skills.
- Ability to use multiple applications, browsers, and instant messenger simultaneously.
- Controls and innovation mindset.
Preferred Qualifications, Capabilities, and Skills:
- Experience in handling complex client service scenarios.
- Familiarity with banking and financial services industry standards.
- Ability to innovate and improve processes.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.