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Job Summary: As a Loan Servicing Analyst in the WLS Flow Products - Loan Servicing Team, you will spearhead escalated requests, research complex asks for high-impact clients, lead training efforts, and drive project initiatives.
Job Responsibilities:
- Process line of credit and loan-related transactions on multiple loan systems.
- Focus on high-volume activities requiring interaction with internal partners.
- Interact with team members, managers, market partners, audit, legal, and risk.
- Serve as primary trainer and create training materials.
- Edit procedures with feedback from Global Loan Servicing Managers.
- Recommend process improvements for efficiency gains.
- Serve as a Subject Matter Expert on loan servicing functions.
- Create testing scripts and execute testing across applications.
- Handle medium to complex research and escalation requests.
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Required Qualifications, Capabilities, and Skills:
- High productivity & quality performance metric.
- Proficient in Microsoft Office applications.
- Excellent interpersonal and communication skills.
- Exceptional customer service skills.
- Ability to multi-task and prioritize workloads.
- Strong organizational and time management skills.
- Ability to work in multiple team environments.
- Attention to detail and accuracy.
- Maintain high performance levels in stressful situations.
Preferred Qualifications, Capabilities, and Skills:
- Adapt or learn multiple loan systems and support systems.
- Ability to adapt to internal tracking and monitoring systems.
- Ability to think outside the box and generate ideas for process improvements.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.