Loan Servicing Analyst

If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.

As a Loan Servicing Analyst within the Client Onboarding & Services team, you will report to a Loan Servicing Manager. You will be responsible for assisting the Commercial Term Lending (CTL) clients thru inbound calls & emails. The role is an individual contributor, with primary function of handling incoming calls from both internal and external clients.

Job Responsibilities:

• Develop expertise in CTL loans and services.
• Enhance service quality and client experience.
• Focus on resolving issues in a single call to deliver professional service.
• Provide clear and concise email responses to clients.
• Analyze transactions, statements, and loan documents for resolving client inquiries.
• Maintain comprehensive knowledge of products, loan types, and services, and explain them accurately.
• Accept and process payments over the phone.
• Conduct thorough research on accounts and complete necessary servicing forms.
• Serve as a liaison between client managers, Operations, Treasury, and Loan Servicing for optimal service.
• Identify and manage issues and risks to prevent fraud and enhance controls.
• Prioritize workload to maximize productivity using time management and organizational skills.

Required qualifications, Capabilities, and Skills:

• Adaptability to work in a fast-paced, constantly evolving environment.
• Strong client focus with urgency and commitment to service excellence.
• Exemplary team working skills with a professional, positive, and supportive attitude.
• Excellent written and verbal communication skills.
• Versatile learner with the ability to quickly assimilate new industry, company, product, or technical knowledge.
• Highly organized with the ability to manage competing priorities and ensure timely task delivery.
• Demonstrated professional presence with adaptability to evolving needs and situations.

Preferred Qualifications, Capabilities, and Skills:

• College degree preferred, or equivalent work experience
• Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
• Proficient PC skills including Word, Excel and PowerPoint

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210648152

Employment Type: FULL_TIME

Posted: 2025-08-04T11:58:43