Loan Servicing Analyst

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Job Summary:

As a Loan Servicing Analyst in the Global Securitized Product team, you will process funding and paydown requests from Mortgage Finance customers. You will ensure daily balancing of accounts and provide end-of-day reports, managing each assigned customer facility to meet Service Level Agreements.

Job Responsibilities:

• Process customer funding and paydown requests
• Balance customer funding and operating accounts
• Perform warehouse facility maintenance and facilitate training for new application users
• Report, research, and review cash flows
• Ensure timely escalation and resolution of inquiries
• Utilize technology to analyze client disputes and offer solutions
• Report on defects and enhancements to applications/processes
• Participate in application user acceptance testing
• Drive risk and control agenda
• Prioritize and manage workflow, escalating when required
• Read and analyze loan level activity with resolution

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree from an accredited university
• 5+ years' experience in accounting and collateral management
• Proven ability to work independently with excellent judgment
• Experience reading and interpreting loan documentation
• Experience managing high volume workflow to comply with SLA
• Experience in approval and release of agency forms
• Team-oriented with excellent communication and client service skills
• Self-reliant, requires minimal supervision
• Highly organized with ability to manage multiple priorities
• Intermediate knowledge in performance metrics and client invoices
• Intermediate Excel and PowerPoint knowledge

Preferred Qualifications, Capabilities, and Skills:

• Experience communicating with clients over the phone

Optional Additional Information:

• Schedule: 100% in office, Monday - Friday, 9:30am - 6:30pm (CST)

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Fort Worth, TX

Job ID: JPMorgan-210657291

Employment Type: FULL_TIME

Posted: 2025-08-15T19:13:15