Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst in Corporate Technology and Regulatory Controls & Ops Risk Tech, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
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Job Responsibilities
- Collaborate with lines of business and a wide range of stakeholders to capture current state business processes, identify pain points, and define target state business processes along with associated system features to achieve business objectives.
- Independently assess and document business processes using BPMN, leveraging all inputs (existing documents, working group user inputs, 1:1 meetings).
- Lead workshops and brainstorming sessions with senior stakeholders across business and technology to elicit, document, and validate business processes and data flow requirements, ensuring alignment and developing innovative and feasible solutions for business challenges.
- Lead the elicitation, documentation, and validation of business processes and data flow requirements, while designing and documenting new or revised processes to ensure they are efficient, controlled, scalable, and aligned with stakeholder expectations and business objectives.
- Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives.
Model the design and implementation of technical solutions, ensuring seamless integration with existing systems and infrastructure. - Demonstrate expertise in product usage analytics, with the ability to set up, track, and optimize product design by analyzing and interpreting observed user behavior to enhance user experience and drive business outcomes.
- Utilize methodologies such as Six Sigma, Lean, or Agile to optimize processes and drive transformation. Participate in Agile/Scrum ceremonies and capture/track work in Jira.
- Assist with planning, facilitating effort estimation, monitoring program progress, and proactively identifying dependencies and potential risks/issues with suggested mitigation plans.
- Complete status reports and facilitate status and stakeholder checkpoint meetings.
- Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.
- Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience or equivalent expertise in solutions analysis, business process management and engineering, or a related field.
- Proficiency in current state and target state business process modeling.
- Experience with Business Process Management Notation (BPMN) and BPM tools (e.g., SAP Signavio, ARIS).
- Demonstrated expertise in data analysis and data application, including hands-on experience with major data visualization platforms.
- Advanced knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
- Proven ability to apply technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
- Strong track record of leading through change across functional boundaries, navigating ambiguous situations, and managing dependencies in complex projects.
- Strong analytical, problem-solving, and critical thinking skills.
- Ability to develop high-quality documents and presentations for multiple audiences.
- Self-motivated team player with the ability to research and resolve issues independently while working across teams to acquire needed information.
- Relevant case studies to be shared as part of the job application.
Preferred Qualifications, Capabilities, and Skills
- Strong communication and collaboration skills that enable effective interaction and coordination across multidisciplinary teams to achieve project goals and drive innovation.
- Proficient in conducting structured interviews, with the ability to gather valuable insights and feedback from stakeholders and end users to inform product development and process improvements.
- Experience performing or assisting with project management, including planning, managing dependencies, monitoring progress, proactively assessing risks/issues, completing status reports, etc.
- Experience in writing epics/user stories in an Agile environment.
- Prior consulting experience and knowledge of business/digital transformation approaches.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.