Lead Software Engineer - Servicenow

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Takes accountability for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Follow and enhance the scrum practices for continuous team processes improvement

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Hands on experience in software development, with relevant years in ServiceNow platform as an architect or team lead
• ServiceNow Certifications: CSA, CAD, CIS - ITSM; strong understanding of SDLC and ITIL practices.
• Experienced in resource allocation, and project planning, ensuring efficient use of resources and successful project execution within defined timelines.
• Committed to continuous learning and improvement, staying updated with the latest ServiceNow releases, features, and industry trends.
• Deep understanding of the ServiceNow platform architecture, including its data model, security model, and application framework.
• Excellent knowledge on ServiceNow integrations and authentication patterns.
• Proficient in optimizing ServiceNow instance performance through script optimization, database indexing, query optimization, and adherence to best practices for instance tuning and configuration management.
• Skilled in utilizing ServiceNow Performance Analytics to develop and monitor KPIs, generate insightful reports, and analyze system performance metrics for informed decision-making.
• Deep knowledge of JavaScript, AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components

• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Ability to translate business requirements into technical solutions.
• Experience leading teams of technologists