Know Your Customer (KYC) Operations - Vice President

Join us as a Vice President of KYC Operations and be the linchpin in our client due diligence process, partnering with front office teams to uphold the highest standards of compliance and client satisfaction!

As a Know Your Customer (KYC) Operations Vice President within the KYC Operations team, you will oversee the team responsible for executing the client due diligence process and managing the KYC program in compliance with governmental regulations. You will collaborate closely with the front office team and their clients to gather and verify the necessary information for completing the due diligence process and facilitating account openings. Additionally, you will establish and maintain reporting systems to ensure adherence to regulatory and company standards, and oversee the completion of remediation and action plans as required.

Job Responsibilities:

• Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met
• Manage the team's performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience
• Investigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers and client-facing teams
• Communicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are met
• Oversee talent recruitment, training and career/performance development of team members
• Identify opportunities to improve processes and tools through engagement with transformation partners

Required qualifications, capabilities and skills:

• Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes
• Ability to adapt to a rapidly changing business and technological environment
• Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills
• Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience
• Willingness to proactively address conflicts and escalate issues with a risk and controls mindset

Preferred qualifications, capabilities and skills:

• 5+ years of relevant experience, preferably within a financial services, operations or compliance field
• Prior managerial experience
• Experience in client onboarding, account opening, underwriting, documentation analysis or related field
• Bachelor's degree or equivalent experience preferred
• Anti-Money Laundering or Know Your Client background a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Client-provided location(s): Plano, TX

Job ID: JPMorgan-210655385

Employment Type: FULL_TIME

Posted: 2025-08-13T01:31:35