Know Your Customer (KYC) Manager - Commercial Banking

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Organization Description

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

The Commercial Banking Know Your Customer (KYC) Organization will be the team supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/KYC requirements.

Job Description

The KYC Client Service Manager is responsible for leading and managing a team of KYC Relationship Officers who provide Commercial Bank clients with timely completion of the KYC process. Manage multiple internal and external relationships to provide our clients with best in class KYC experience. As a KYC Manager for Commercial Banking you will lead the business, own a regional portfolio of clients and manage a group of dynamic KYC professionals. As a strategic leader, you will drive change through innovation and transformation and execute the firm's strategy and modernization of the KYC experience.

Job Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent. Coach and engage - to drive performance
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback in an effort to continuously adapt to the ever-changing commercial banking landscape

• 7+ years of client facing work experience
• Business knowledge - ability to understand the business / knowledge surrounding Global KYC/AML requirements and regulations
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data, processes and formulate appropriate conclusions
• Comprehensive knowledge of Commercial Bank Products and Global KYC/AML requirements and regulations
• Data Analytics & Change Management experience - including presenting finding
• Ability to influence others without direct supervision
• Ability to provide quantifiable management reporting & present findings
• Project Management & Execution
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment
• Delivering Coaching and Feedback/People Management
• Flexible hours to support clients located in the United States