JPMorgan Wealth Management is the U.S. Wealth Management (USWM) business of JPMorgan Chase & Co., a leading global financial services firm with assets of $4.4 trillion and operations worldwide. J.P. Morgan Wealth Management has ~5,800 advisors and $1 trillion of assets under supervision.
As a Social Media Associate within JPMorgan Wealth Management (USWM) business, you will be part of the US Wealth Management Content and Communications team that oversees all Media Relations, Social Media, Internal and Executive Communications. You will report into the paid and organic strategy lead on the USWM Content team.
Job responsibilities
- Monitor owned social channel activity, earned conversations, owned competitor conversations, and earned industry-related consumer conversations
- Maintain an ongoing social media content calendar across multiple channels
- Monitor the social media competitive landscape and develop strategies to achieve client/follower growth, positive engagement with our brands, and traffic/conversions on the brand websites
- Work with related internal legal, risk, and controls (LRC) teams to receive approvals on various social materials such as press-related announcements, product launches, thought leadership, and more
- Produce short-from social media copy and display understanding of USWM brand tone, voice, and wealth management industry vernacular
- Analyze and track social media performance metrics in order to provide optimization recommendations across channels, inform creative strategy, and establish channel benchmarks
- Create, enhance and revise social listening queries and dashboards in social listening tool in order to monitor consumer conversations around wealth management, as well as monitoring partnership posts, competitors, and breaking news
- Collaborate with comms, marketing, and content teams for cross-promotion of campaigns and initiatives
- Identify cultural moments and amplification opportunities for USWM
- Support the social, video, and content teams with timely content production, including copywriting, approvals, performance reporting, and calendar management
- Showcase understanding of USWM business goals, priorities and objectives
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Required qualifications, capabilities, and skills
- Bachelor's degree
- 3+ years of experience in social media
- Proven track record in developing social-first content and concepts from ideation to execution.
- Deep understanding of organic trends and capabilities on platforms like Instagram, X, LinkedIn, YouTube, and TikTok.
- Experience with social media monitoring and management tools for publishing, reporting, and social listening (i.e. Sprinklr, Zignal)
- Analytical mindset with a test and learn approach, comfortable using data to identify trends and growth opportunities
- Experience writing short-form social copy for digital assets
- Understanding of editorial calendars and management of various pieces of content across multiple channels
- Confidence to pitch fresh ideas, think creatively, and proactively identify and solve problems
- Proficiency with MS Office Suite (Word, Excel, PowerPoint)
- Candidates considered for this role may be asked to supply writing samples
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.