International Onboarding Lead - Payments Implementations- Vice President

The Commercial Banking International Onboarding (CBIO) team is dedicated to enhancing the client onboarding experience, encompassing account opening, cash management product setup, and supporting banking teams in fulfilling AML/KYC requirements. Step into a leadership role as a Client Onboarding Team Lead within our Commercial Bank, where you'll drive the success of an experienced team dedicated to implementing Treasury Products and Services. You'll have the opportunity to shape team strategy, enhance client experiences, and collaborate with key internal partners to streamline processes and ensure seamless onboarding. With a focus on fostering a client-first culture and developing top talent, this role offers a dynamic environment for strategic thinkers ready to make a significant impact. Join us and be part of a global organization that values diversity, innovation, and community engagement, offering endless opportunities for career and personal growth.

• Lead the Onboarding team in implementing Treasury Products and Services, driving team performance through individual coaching and development, and promoting an inclusive and diverse work environment.
• Foster a client-centric culture within the team, managing client and partner expectations, and building global relationships that support business initiatives and enhance the client experience.
• Utilize advanced risk management skills to identify and resolve potential business risks, maintain a controls agenda to ensure policies protect the firm, and own the identification and resolution of risks and issues.
• Collaborate with Operations and Product Management to streamline onboarding processes, leverage technology for innovation, and challenge assumptions for continuous improvement.
• Provide direction and support for successful execution of complex global implementations, offering guidance on international trends, best practices, and technological advances.
• Partner across businesses and functions to influence shared purposes through trust and teamwork, ensuring alignment and support for the firm's initiatives.
• Act as a trusted advisor to banking partners, helping them drive growth and increase market share through strategic insights and support.

• Bring minimum 10 years experience in operations, project management, or related fields, with at least 2 years in team management and leadership roles, valuing diverse professional backgrounds.
• Work effectively with cross-functional teams in a dynamic environment, demonstrating excellent written and verbal communication skills.
• Maintain accuracy and compliance with policies while prioritizing tasks to meet deadlines efficiently.
• Utilize strong analytical skills to address client issues, focus on customer satisfaction, and identify and mitigate potential risks.
• Quickly learn and adapt to new technologies, proficient in Word, Excel, and PowerPoint, maintain professionalism, and proactively seek process improvements and innovation.

• Effectively plan, execute, and oversee projects. Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes.
• Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
• Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
• Familiarity with computer languages like Python or JavaScript. We
  appreciate anyone who has some coding experience and is willing to learn more.
• Experience in building websites. We value those who are interested in web technologies and want to expand their skills.