Insurance Service Manager III

Be part of JPMorganChase's Wholesale Lending Services group! Join our Central Insurance Team and be the compliance expert we're looking for.

As an Insurance Service Manager III within JPMorganChase, you will be a key player in ensuring the integrity of our insurance coverage for assets and collateral. Your expertise will be crucial in reviewing servicing activities and guidelines, identifying trends, and pinpointing root causes of errors. You will be responsible for leading efforts in change management, particularly when policy, procedures, or systems alterations occur. Your role will involve strategic planning, critical thinking, and effective stakeholder management to ensure the quality and professionalism of our service delivery. Your advanced conflict management skills will be essential in facilitating discussions and creating win-win solutions, while your expert mentoring abilities will guide your team towards continuous growth and development.

Job responsibilities

Lead the review and analysis of insurance coverage for assets and collateral, ensuring adherence to firm's policies and regulatory requirements.

Drive the identification of trends and root causes of errors in insurance servicing activities, utilizing advanced critical thinking and strategic planning skills.

Implement process improvements and strategic initiatives to enhance the quality and timeliness of insurance servicing, leveraging expert knowledge in lending services.

Oversee the production and compilation of daily reports, forecasting workload to ensure adherence to Service Level Agreements (SLAs).

Manage relationships with internal and external stakeholders, including vendors, to ensure seamless insurance servicing operations and mutual beneficial outcomes.

Required qualifications, capabilities, and skills

Seven or more years of experience or equivalent expertise in managing insurance services, specifically in reviewing assets and collateral for appropriate coverage.

Proven ability to lead and manage diverse teams, with a focus on fostering an inclusive and high-performing work environment.

Demonstrated expertise in strategic planning and critical thinking, with a track record of identifying trends and implementing innovative solutions in the insurance servicing sector.

Advanced proficiency in conflict management, with experience in facilitating discussions and creating win-win solutions in high-stakes situations.

Expertise in mentoring and developing team members, with a focus on enhancing their personal and professional growth.

Preferred qualifications, capabilities, and skills

Advanced influencing and relationship-building skills to drive strategic initiatives and stakeholder engagement.

Expertise in digital transformation and AI/ML techniques to enhance lending services and decision-making processes.

Ability to foster adaptability and resilience within teams to navigate evolving market conditions.

Proficient in utilizing data-driven insights and expert presentation skills to identify improvements and influence decision-making.

* Leadership in managing complex projects to ensure the successful execution of strategic lending initiatives.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.