Join a team that collaborates with digital banks, fintech, and third-party payment processors-entities that are redefining the boundaries of innovation within the financial industry. As part of this cutting-edge team, you will be immersed in the most dynamic areas of the bank, constantly pushing the limits of what is possible and shaping the future of financial services.
As an Implementation Manager - Innovation Economy - Associate within IE (Innovation Economy) EMEA Implementations Team, you will be at the forefront of client-facing projects that drive the future of banking. This dynamic position is integral to spearheading implementation projects for both Corporate and Fintech clients, placing you at the heart of one of the fastest-growing sectors in Onboarding.
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Job responsibilities
- Implement global Cash Management solutions, of varying size and complexity, primarily in the EMEA region
- Project manage multiple deals /projects concurrently by being the central point to both internal and external customers
- Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
- Develop and manage project plans incorporating the methodology of the team. Provide guidance to the client with respect to the tasks and their responsibilities within the plan.
- Attend and host regular client meetings/calls to review the project against the plan and agreed timelines.
- Work with internal and external parties to deliver the solution within committed time frames.
- Provide accurate and timely implementation status updates, escalating issues that impact the client experience or put the target date at risk.
- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert
- Adhere to all JPMorgan Chase department policy and procedures
- Attend meetings and training as required to continue development and product knowledge
Required qualifications, capabilities and skills
- Strong client facing skills
- Strong verbal, written and interpersonal communication skills
- Project Management skills
- Excellent time management and prioritization skills in a high pressure, competing-priority work environment
- Able to work both autonomously and in a team environment.
- Effective issue resolution and escalation skills
Preferred qualifications, capabilities and skills
- Experience working with Treasury Services products
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.