Implementation Manager

Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.

As an Implementation Manager on the Merchant Services team, you are responsible for leading and coordinating all aspects of the implementation life cycle. You will guide the customer journey through the implementation of large, complex projects for enterprise clients. You will manage multiple simultaneous, highly complex, large-scale projects with regular executive-level updates and reporting.

Job Responsibilities:

• Schedule and lead initiation calls with clients and internal stakeholders.
• Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and timelines.
• Create, update, and store necessary project artifacts such as issue logs, scoping documents, and meeting agendas/minutes, ensuring timely and concise updates.
• Drive implementation to completion by hosting team calls, ensuring deliverables are met, holding task owners accountable, and managing issues and escalations.
• Manage and coordinate communication and status updates in a timely and accurate manner with clients and internal partners, including senior stakeholders.
• Demonstrate creative problem-solving, solid judgment, and decision-making.
• Ensure adherence to policies and procedures, meeting or exceeding established Service Level Agreements.
• Own, escalate, and resolve risk issues promptly, demonstrating strong controls and risk management.
• Be an advocate of clients, serving as the primary point-of-contact responsible for the end-to-end client experience and satisfaction, coordinating recurring status calls.
• Partner with clients to understand their knowledge level and processing model, delivering client requirements clearly and ensuring alignment with the proposed solution.
• Provide timely and accurate project updates to stakeholders and business leaders, ensuring successful project delivery and transition to production owners.

Required Qualifications, Capabilities and Skills:

• 5 years of relevant experience
• Project Management experience, including the use of project plans and issue logs
• Time management and organizational skills
• Strong verbal and written communication skills
• Strong presentation and negotiating skills
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
• Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
• Some travel may be required (less than 20%) to visit clients

Preferred Qualifications, Capabilities and Skills:

• Strong technical aptitude pertaining to Merchant Services products
• PMP Certification or other Project Training
• Client facing with senior leaders
• BA/BS degree

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Client-provided location(s): Tampa, FL

Job ID: JPMorgan-210658222

Employment Type: FULL_TIME

Posted: 2025-09-12T19:13:43