The HR Change Management team plays a pivotal role in delivering exceptional customer experiences and business outcomes. We sit within Product teams and are responsible for ensuring the organization is ready for changes impacting our customers' experiences across all aspects of their career journey. And, we partner with stakeholders to help drive adoption of these changes.
As the Readiness Associate, you will play an integral role to help ensure HR teams are prepared for changes so they can do their jobs and best support our customers. Readiness activities you will support include, but are not limited to, change intake and identification, impact assessment, communications, engagement forums, training, and data analysis.. You will partner closely with HR Product and Servicing teams, and Feature teams that sit across the Products, such as Reporting, Quality Assurance, Capacity Planning, Training, etc. to help manage change.
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This role is for you if you are passionate about the customer experience and have a proven track record in change management, readiness support and internal communications. Demonstrated leadership in stakeholder engagement within an organization and/or with a consulting firm is a plus. To be successful, you must be dynamic, partner-oriented and data driven, able to ask questions, connect dots and influence others - delivering fresh ideas and flawless execution.
About you:
- You're passionate about creating innovative, holistic customer experiences.
- You're a creative problem solver who strives to simplify the complex.
- You understand organizational change data-driven approaches and optimizes change resources.
- You know how to create engaging communications and have experience using data and research to inform messaging and delivery.
- You're excited by new challenges and energized by working in a collaborative, team-based environment.
- You're a relationship builder and influencer who knows how to bring alignment across teams.
- You have strong execution skills and are extremely detail-oriented.
Job Responsibilities:
- Work closely with HR Product and Servicing teams to assess changes and understand potential impacts
- Facilitate impact assessments for Servicing and Operations teams, working closely with including the cross-functional teams
- Develop key messaging, drafting, and delivering communications across HR Servicing channels
- Establish and execute change timeline and deliverables, includes readiness confirmation
- Serve as Issue escalation point of contact
- Engage stakeholders across all levels, regions, etc. - from the project team to senior leaders - to get feedback and finalize readiness activities and communication deliverables
- Review and provide input into broader change plans and readiness support material
- Identify and implement ways to continually improve communications, making them fresh, creative, and engaging by suggesting new ideas and engaging channel strategies.
- Maintain readiness calendars and ensure readiness activities are on target
- Build strong relationships with members of the HR Change Management team to ensure alignment of messaging with other functional areas, share best practices and optimize best use of resources to meet client business priorities.
- Complete work in a controlled manner and ensuring deadlines are met.
Required Qualifications, Skills and Capabilities:
- Minimum of 2-5 years of internal change management and readiness experience
- Strong organizational skills, time management and planning skills, including the ability to handle multiple competing priorities
- Excellent communication skills; must present well and be articulate and serve as an ambassador for readiness activities
- Demonstrated experience collaborating and coordinating with multiple teams
- Demonstrated ability in developing alternative solutions in a fast-paced environment
- Strong writer and proofreader and skilled at Microsoft Office suite of products: Word, Excel, PowerPoint, and Project
- Self-starter/ proactive/ willingly does what is required to deliver a superior product
Preferred Qualifications, Skills and Capabilities:
- Knowledge of financial services and/or HR and the products and processes a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.