The Business Analysis & Reporting Specialist is responsible for supporting Global Security Investigations.
As a Business Analysis & Reporting Specialist within our team, you will be tasked with reviewing account activity, analyzing and identifying pertinent information, and documenting it thoroughly in a MS Windows application database for further investigation. This role requires strict adherence to banking regulations, policies, and procedures, as well as tight timelines. You will also handle a high volume of incoming telephone calls from account holders, law enforcement, and internal business lines regarding the reporting of suspicious or fraudulent activity. Additionally, you will be responsible for isolating suspicious transactions by date, time, and location, and then retrieving the identified surveillance footage.
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Job Responsibilities
- Review account activity, analyzing and identifying information and thoroughly documenting in a MS Windows application database for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines.
- Answer a high volume of incoming telephone calls from account holders, law enforcement, and internal lines of business regarding the reporting of suspicious or fraudulent activity.
- Isolate suspicious transaction by date, time and location and then perform the retrieval of the identified surveillance footage
Required qualifications, capabilities, and skills
- C2+ years of relevant experience
- Excellent decision making, sound judgment & analytical skills
- Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.
- Attention to detail, able to ask probing questions and tactfully address discrepancies
- Ability to work in a fast paced phone environment and adhere to strict timelines
- Intermediate PC skills & keyboard / typing
- Excellent verbal and written communication skills
Preferred qualifications, capabilities, and skills
- Broad knowledge of call center activities, banking products, bank fraud, fraud claims processing, banking system platforms, retrieval of security surveillance photos, and Microsoft Office software
- Demonstrate refined writing skills, excellent verbal skills, sound reasoning skills and a positive team-player
- Prior customer service experience beneficial
- Prior Fraud prevention or detection experience a plus
- Continuing education in Business / Communications / Criminal Justice preferred
- Bilingual (English/Spanish) beneficial
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.