This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments! As a Global Client Support Analyst, you will be at the forefront of client interaction, ensuring their needs are met with the highest service levels. This role offers career growth and mobility, allowing you to develop your skills in a supportive and innovative environment. Join us to be part of a team that values your contributions and offers opportunities for professional development.
As a Global Client Support Analyst in the Solution Center team, you will serve as the primary point of contact and escalation for your team and stakeholders, including Sales/Client Service Account Managers. Your role is crucial in delivering growth and success for our business, overseeing day-to-day enquiry handling for Corporate and Financial Institutions clients in Hong Kong. You will be deeply connected to the team culture, contributing to the broader organizational goals.
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The Client Solution Center team operates across multiple locations in APAC, including India, Singapore, Philippines, China, Japan, and Hong Kong. This role involves managing enquiries with optimal turnaround time and engaging professionally with clients. You will work independently and collaboratively to maximize productivity and drive process improvements.
Job Responsibilities:
- Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time.
- Adhere to department policies and procedures, driving the same values within your team.
- Engage professionally in person, emails, and on the phone to assist with every client need or issue.
- Work independently and in a team environment to maximize productivity efficiently.
- Investigate root causes of process inefficiencies and propose opportunities for process improvement.
- Align your and your team's performance with broader organizational goals.
- Participate in team projects and governance activities.
Required Qualifications, Capabilities, and Skills:
- Advanced/Specialist/Management/Graduate Diploma or equivalent.
- Minimum of 2 years of relevant experience in customer service, operations, treasury, sales, or portfolio management.
- Excellent organizational skills; ability to manage, prioritize, work under pressure, and meet tight deadlines.
- Excellent spoken and written communication skills; able to effectively communicate clearly and concisely in English and Japanese.
- Strong interpersonal and influencing skills; ability to establish credibility and strong partnerships with senior business and control partners.
- Willingness to learn different functions and processes and contribute to the team as a responsible and proactive member.
- Proactive in upskilling self with latest innovation and technology used in/for Banking and Client Service.
Preferred Qualifications, Capabilities, and Skills:
- Work experience in banking or the financial service industry.
- Ability to use data to create metrics and reporting.
- Willingness to learn and use innovation to lead or be part of impactful projects.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.