Fund Servicing

Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Fund Servicing Associate within the JPMorgan Corporate & Investment Bank, you will be responsible for managing the workflow through the life cycle of Corporate Action & Income products. You will ensure all daily controls and processing are completed and signed off, including client service enquiry resolution, cash and stock break & event management. You will also provide direction and leadership to the team, ensuring staff are aware of strategic and regulatory changes in the organization.

Job Responsibilities

• Manage the entire workflow lifecycle of Corporate Action & Income products, ensuring efficient processing and validation of Income & Mandatory Corporate actions.
• Investigate and resolve income exceptions using the exception management system according to the schedule.
• Oversee daily operations within the Asset Services team, ensuring all processes are completed, signed off, and key metrics are produced as required.
• Enhance team capacity through effective resource planning, training, and succession planning to maintain a robust team structure.
• Address and escalate issues related to the Asset Services Department promptly to Operational and Risk leads, ensuring timely resolution.
• Lead and execute time-bound projects aimed at improving efficiency and driving operational initiatives.
• Ensure adherence to global escalation policies, maintain awareness of RED policies, and comply with operational procedures and ethical standards.
• Provide leadership and direction to the team, ensuring effective communication of strategic and regulatory changes, and maintain updated Standard Operating Procedures in line with new policies and risk management activities.
• Act as a focal point for issue planning or crisis review situations, ensuring flexibility in production processes and quick technical assessments.
• Ensure the department has viable Business Continuity and Concentration plans in place, tested according to Bank Policy, and that all staff are familiar with these plans.

• Possess a minimum of 9 years of experience in the asset servicing or investment sector.
• Proficiency in managing operations teams in a daily operational setting is essential.
• Expertise in operational areas such as reconciliation, settlements, and trade support is crucial.
• Experience in asset servicing, risk and control, and custody is required.
• Strong people management skills with the ability to lead and motivate managers.
• Capability to continuously learn about new markets, products, and processes.
• Awareness of risk and control, with the ability to prioritize workloads and meet critical deadlines.
• Proven track record of demonstrating ownership and accountability for both operational and project deliverables.
• Effective communication skills across all mediums with both internal and external clients.
• Strategic thinking skills, with the ability to review and implement process improvements.
• Exhibit drive, energy, and enthusiasm, along with high levels of integrity and a commitment to open and honest interactions.