Fraud Strategy Triage and Prioritization Lead - Vice President

Bring your expertise to JPMorgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture is all about thinking outside the box, challenging the status quo and striving to be best-in-class

As part of the CCB Fraud Strategy organization, you are at the center of keeping JPMorgan Chase strong and resilient. The Emerging Fraud Triage and Prioritization Lead is responsible for reviewing and assessing incoming fraud and scam incidents as part of the Fraud Strategy Intake Process, determining their relative priority and scope, and coordinating the involvement of appropriate team members for resolution. This role plays a critical part in ensuring efficient handling of incidents by assigning ownership, developing timelines, and aligning resolution efforts with organizational priorities.

• Review and assess incoming requests to determine their priority, scope, urgency, and impact for timely and effective handling.
• Manage timelines for issue resolution, ensuring alignment with organizational priorities.
• Identify and coordinate the involvement of appropriate team members across Fraud Strategy, Fraud Product, Fraud Operations, and other stakeholders to resolve incidents.
• Facilitate collaboration among cross-functional teams to ensure comprehensive and effective responses, integrating emerging fraud threats into Product backlogs and roadmaps.
• Assign an end-to-end incident owner for each issue, ensuring clear accountability and responsibility.
• Work closely with internal stakeholders, including Fraud Strategy, Trust & Security, Fraud Operations, Risk Management, and IT, to ensure timely and effective responses to incidents.
• Communicate responsibilities and timelines effectively to all involved parties.
• Prepare and present regular reports, highlighting key findings, recommendations for action, and insights into emerging threats and solutions.
• Analyze triage and prioritization data to identify trends, patterns, and areas for improvement, informing decision-making processes.
• Develop and manage periodic reports and near real-time dashboards to provide insights into emerging threats and solutions, ensuring reporting meets organizational needs and supports strategic objectives.
• Continuously evaluate and improve triage and prioritization processes, implementing best practices and innovative solutions to enhance efficiency, streamline operations, and reduce response times.

• Bachelor's degree in Finance, Business Administration, or a related field.
• Strong understanding of triage and prioritization techniques, tools, and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proven track record of managing timelines and coordinating cross-functional teams.

• Experience in fraud prevention, risk management, or a related field preferred.