Fraud Specialist IV
Shape the future of financial security by joining our team. Be at the heart of safeguarding our financial systems and ensuring the trust of our customers. Unlock your potential and make your mark in a role that offers career growth and development.
Job Summary: As a Fraud Specialist IV within JPMorgan Chase, you will play a crucial role in safeguarding our financial systems from fraudulent activities. You will identify at-risk customers and transactions, develop strategies to prevent and reduce fraud, and collaborate with different departments. Your communication skills will be key in articulating risk-related issues to stakeholders, and you will provide front-line customer support to ensure a great customer experience. Your ethical judgment will guide your decisions, ensuring they align with our principles and standards.
Job responsibilities
- Detect potential fraudulent activities and identify at-risk customers by leveraging knowledge of JPMC's policies and procedures.
- Conduct reviews and validate fraud requests using various system applications to pinpoint potential fraud.
- Utilize critical thinking skills for processing merchant transactions, mitigating risks, and making independent decisions.
- Manage inbound and outbound calls to address merchant needs, with phone time adjusted according to department priorities.
Required qualifications, capabilities, and skills
- Excellent communication skills (verbal and written).
- Strong problem-solving, analytical, and critical thinking skills.
- Ability to analyze, interpret, and present data with accuracy and attention to detail.
- Aptitude for quickly assessing root causes of service requests.
Preferred qualifications, capabilities, and skills:
- Fraud business applications knowledge, including Lexis/Nexis and Customer Assist.
- Experience in Merchant Handling and Risk Mitigation.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion