If you are looking for a challenging and rewarding career path, where you will be minimizing client loss while maximizing client recovery opportunities, you have found the right team.
As a Fraud Recovery Analyst within the Fraud Client Experience Team, you will play a crucial role in managing and maintaining fraudulent claims related to both check and electronic transactions (ACH/WIRE). Your work will help reduce bank losses and enhance client recovery, making a tangible impact on our firm's success and the wider community. We foster a culture of trust and collaboration, where your insights and proactive problem-solving skills are valued. Join us in building strong relationships and delivering exceptional service to our clients.
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Job Responsibilities
- Manage and maintain fraudulent claims related to check and electronic transactions (ACH/WIRE).
- Provide education on payment validation best practices and lookalike domains.
- Authenticate, validate, and process Check Fraud and ACH/WIRE claims.
- Trace monetary funds through other banks and communicate with clients and internal partners.
- Engage internal partners for escalation and prioritize to meet payment cutoffs and service levels.
- Build and strengthen trusting relationships with internal partners and clients.
- Project a confident and professional presence to clients and internal partners.
- Escalate confirmed fraud payments and follow procedures to secure client profiles.
- Document accurately all interactions and support policy development and training materials.
- Partner with leadership and business partners to resolve client issues and meet business goals.
- Perform open-source research and identify patterns/trends in transaction data.
Required qualifications, skills and capabilities
- Experience and strong working knowledge of Investigations/Fraud Investigations.
- Ability to communicate clearly and consistently via email and phone.
- Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.
- Proactive approach to problem-solving and ownership of issues.
- Creative problem-solving techniques to address business issues.
- Excellent time management, organizational, written, and oral communication skills.
- Critical thinking and problem-solving skills to assess and resolve investigation cases.
- Ability to work in a fast-paced environment and adapt to change.
- Ability to multitask under minimal supervision and work effectively in a team environment.
Shift Schedule: Night, US operating hours
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.