As a Product Portfolio Operations Director, within our Finance Product and Transformation organization, you will oversee portfolio operations and reporting, reporting directly to the Head of Product and also managing portfolio priorities, decisions, communications, and tooling training for 2,000 Consumer Bank Finance employees.
Job responsibilities:
- Monitor portfolio health using key metrics and data by scaling best practices and standards, while managing project timelines, impacts, and risks ensuring timely escalations to executives and deliverables.
- Develop and implement tooling training and adoption strategy for 2,000 Consumer Finance employees, collaborating with communications and portfolio leadership.
- Create emails, videos, intranet and confluence content by working with the communications department and portfolio leadership to support the product, technology, design, and data plans, tooling adoption, and strategy to users and stakeholders
- Prioritize initiatives and facilitate internal investment discussions, clearly presenting congress tradeoff discussions and laying out choices and benefits for one strategy over another
- Lead and mentor teams of PPO's and Training, ensuring high quality deliverables and supporting Finance product areas during peak times, at the same time, managing a global team of 6 while also supporting the success and independent challenge of the Consumer Finance Agility and Process function
- Enhance portfolio cabinet efficiency across Finance, Legal, Compliance, Risk, Controls and other supporting functions and support PXT-wide OKR's and initiatives.
- Benchmark Finance against industry best practices and present priorities, roadmaps, reports, and recommendations to senior leadership.
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Required qualifications, capabilities, and skills
- 10+ years of professional work experience; 5+ years in leading a team
- Experience with cross-product initiatives in complex and matrix environments
- Background in Data or Product Management
- Proficiency \"hands on\" in SQL or Python
- Strong understanding of Agility standards and Jira expertise
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.