Experience Researcher Senior Associate, Mixed Methods

Background

JP Morgan's Digital Experience Design organization is on a mission to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys in the Corporate & Investment Bank (CIB).

The User Research team is vital in leading research efforts that promote the voice of the user in the design and delivery of digital solutions.

Join our team of researchers and add to our deep expertise in journey mapping, usability testing, contextual analysis, data extraction and modelling and many more methods, as we collaborate, and work together to solve the tough research questions.

Job Summary

As a Senior User Experience Researcher in CIB Digital Experience Design, you will play a pivotal role in shaping the future of banking by delivering actionable insights via complex research initiatives. You will collaborate with multi-disciplinary teams, including UX Designers, Product Managers, Engineering and more, to design innovative digital solutions that enhance user experiences and drive business success.

Your work will directly impact the prioritization, planning, and execution of products & projects, ensuring that the voice of the user is at the forefront of decision-making. We expect you to have strengths across the core user research process, a passion for innovation, and a desire to continually broaden and improve your skills.

Job Responsibilities

• Structure and plan complex research initiatives, including generative and formative research
• Design, conduct, and analyze research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
• Capture findings, insights, and recommendations in compelling outputs that drive change; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
• Analyze and interpret behavioural data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
• Support cross-functional Design Thinking exercises using research findings as a starting point
• Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes for users
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Incorporate business understanding into framing research and findings and recommendations

• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Strong User Research experience across both generative and formative methodologies
• Data interpretation, statistical modelling, and visualisation skills, with an ability to extract meaningful insights from large datasets
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (e.g. UX Researchers, Product Designers) and cross-functionally (e.g. Product Management, Engineering)
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Experience with UX Research tools for remote research, diary studies, insight repositories and usability testing
• Confident & proactive - with an ability to work independently as well as part of a wider team

• Strong project planning and management skills
• Previous experience in a large organization, working on complex multi-faceted products
• Experience with Python/R/Tableau & other analytics tools
• Experience with embedding & analysing behavioural analytics software such as Google/Adobe Analytics or similar