Experience Research Vice President - Digital Channels

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Digital Channels you will play a pivotal role in shaping the user experience across our products and services. In this role, you will lead a continuous research program focused on usability and CX benchmarking, leveraging quantitative and qualitative methods to generate actionable insights quickly. You will collaborate closely with cross-functional partners, balancing methodological rigor with speed, to ensure research delivers timely and high-impact recommendations. Your work will provide the foundation used to inform effective product and service design practices across the firm.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience community
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Collaborate with US- and India-based partners to prioritize research needs and deliver findings that balance speed, quality, and impact
• Design and conduct unmoderated UX and usability interviews with US-based customers, synthesizing data and writing compelling reports that help teams understand the results and implications of findings on product and design.

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as surveys, unmoderated remote testing, and advanced data analysis, to derive actionable insights
• Demonstrated knowledge of advanced quantitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience synthesizing quantitative findings with qualitative insights to inform usability improvements at scale

Preferred qualifications, capabilities, and skills

• Advanced Expertise in quantitative UX research methods
• Experience leading a rapid/continuous usability research program
• Background in experimentation of A/B testing to complement usability findings
• Familiarity with usability analytics tools and unmoderated research platforms

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Client-provided location(s): Bangalore, India

Job ID: JPMorgan-210674767

Employment Type: FULL_TIME

Posted: 2025-10-09T19:13:44