Experience Design Vice President

Join us to shape the future of user experience with innovative solutions that blend business needs and user insights.

As an Experience Design Vice President in Collections, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. Collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are visually appealing, accessible, and user-friendly, enhancing the overall customer experience.

Job Responsibilities

• Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Deliver high-fidelity prototypes, ensure accurate implementation with developers, and create design documentation for the development phase.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
• Collaborate with and lead cross-functional teams to integrate user experience design into product development processes.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Proficiency in design tools to create detailed and interactive high-fidelity prototypes, combined with a strong understanding of front-end development processes and technologies to ensure designs are feasible and accurately implemented.
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies.
• Advanced technical literacy, understanding client-side technologies, APIs, microservices, and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's Degree or equivalent practical work experience in Design.
• Proven track record of successfully launching and scaling products.
• Experience in managing and growing designers, with strong team collaboration and communication skills.
• Ability to inspire high-quality UI through creative direction, hands-on collaboration, and a strong sense of craft.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Client-provided location(s): Hyderabad, India, Mumbai, India

Job ID: JPMorgan-210659192

Employment Type: FULL_TIME

Posted: 2025-08-30T19:07:10