Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Global Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
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Job responsibilities
- Solve problems. Concept and execute elegant design solutions, that respond to both user needs and business goals.
- Conduct discovery and user research. Synthesize insights, document and communicate findings, and iterate designs based on feedback.
- Create click-through prototypes, presentations, and storyboards to showcase product vision and get buy-in from key stakeholders.
- Apply strong knowledge of information architecture, interaction design, and data-driven analysis to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
- Collaborate with cross-functional teams of designers, product managers, engineers, researchers, subject matter experts, copywriters, legal, and executive leaders.
- Leverage and inform a firmwide design system, ensuring consistency across multiple products and platforms while adhering to industry best practices.
- Incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
- Maintain awareness of market trends, user behaviours, and Figma capabilities, to inform design decisions and work efficiently.
Required qualifications, capabilities, and skills
- 4+ years of experience in design or equivalent role dedicated to improving experiences with digital products and services
- Bachelor's degree or higher in User Experience (UX) Design, Product Design, Interaction Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
- Experience in the application of design systems such as Google's Material Design
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Familiarity of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.