About the Team
The Global Private Bank Design team is dedicated to creating cohesive, industry-leading products and experiences that help clients and employees achieve their goals. Our teams consistently innovate while adhering to the firm's data sharing principles of security, client control and convenience, and privacy. J.P. Morgan is transforming the future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create.
About the Role
As an Experience Design Executive Director, you will be a dynamic leader in our team, driving the development and refinement of essential tools that empower our clients and advisors to optimize their digital experiences. Your innovative approach will be key in crafting products that add significant value and strengthen the relationship between our clients and their advisors, all while minimizing complexity in their busy lives. This role requires a hands-on approach and collaboration with a diverse team of professionals who share your passion for delivering impactful financial solutions. You will utilize user-centered design techniques to uncover unique insights that others can't, and ensuring our products truly resonate with our clients and enhance their financial experiences.
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Key Responsibilities:
- Lead and manage a global user experience design team responsible for client and advisor platforms, including web and mobile apps.
- Serve as a client-experience advocate and leader, passionate about enhancing our client's lives through simple, intelligent, and enriching products and experiences.
- Effectively expand the team while ensuring the brand is consistently represented across every touchpoint and the design system remains harmonious and scalable.
- Develop and maintain strong connections and buy-in with relevant cross-functional stakeholders including product and technology.
- Build and maintain strong relationships with senior leadership to advocate for user-centered design and secure support for design initiatives.
- Achieve or exceed project metric goals.
Required Qualifications, Skills, and Capabilities:
- 12+ years of experience in product design and graphic/visual development with 8+ years of direct management experience
- BFA or BA in a related design field.
- Online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
- Proven understanding of responsive web and mobile application design and wireframe development.
- Expert-level ability in design software applications, specifically Figma
- Ability to synthesize complex, interdependent, and sometimes competing needs.
- Awareness and practical understanding of current technologies and their application and relevance to digital experiences.
- Ability to influence others and provide thought leadership on design.
- Actively listens, hears, and understands what is said and not said, with nuanced comprehension of meaning and intent.
- Leadership: Ability to coach and mentor junior team members, guiding their development and career progression.
- Teamwork: Develops and sustains effective and cooperative working relationships with peers, managers, and other internal or external stakeholders.
- Flexibility/adaptability: Ability to change direction based on team and stakeholder consensus.
- Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment.
Preferred Qualifications, Skills, and Capabilities:
- Understanding of digital accessibility principles.
- Wealth management industry experience.
We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global design team tackling big challenges that impact people and products all around the world, we want to meet you.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.