Looking for a driven and enthusiastic leader to facilitate and deliver a game-changing process and capability transformation roadmap across Card Marketing.
As an Executive Director - Head of Delivery Management within Card Marketing Transformation, you will take an innovative and diligent approach to establish and lead an agile-driven governance model across five Card Marketing Transformation pillars. You will oversee program management, capability prioritization, user acceptance testing, and stakeholder communications. As the day-to-day glue, you will unite teams across Card Marketing to achieve strategic objectives and serve as the single leader responsible for providing updates on status and progress throughout the transformation. You will lead a team of marketing transformation program managers and user acceptance testers to accelerate a roadmap that will radically elevate the planning, managing, and activate campaigns in the industry's largest marketing execution space.
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Job Responsibilities:
- Serve as a thought-leader who drives multiple, concurrent strategic, complex, and highly visible programs
- Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
- Responsible for transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
- Establish an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles (including scalable testing strategies and repeatable change management structures)
- Communicate to all levels of the organization (senior executive leadership and cross-functional stakeholders) through compelling, impactful storytelling (i.e. presentation decks, monthly newsletter)
- Ensure there is communication, alignment, and coordination across all stakeholders by facilitating project status presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
- Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
- Be a champion for both business and culture transformation, leading with consistency, integrity, and humility
Required Qualifications, capabilities and skills:
- Minimum 10 years of related experience - Program Management and product owner related experience
- End to end program delivery experience - including understanding of best practices, tools, and processes
- Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
- Proven ability to create senior executive leadership presentations
- High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.