Executive Director for Merchant Services

Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. Work with Internal partners and clients to maintain and strengthening relationships.

As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity. Gather and provide data and feedback to internal business partners and ensure client service tools are developed and implemented. You will be required to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients. The job requires effective management of the day to day operations including the ability to organize and execute towards future state strategy for the function. Partner with internal product, technology and sales teams to help direct the future for client onboarding and service here at JP Morgan Chase.

Job Responsibilities

• Think and act strategically by defining and driving the direction of the business
• Drive results by demonstrating a consistent track record factoring in adverse/risk control issues
• Innovate by staying abreast of trends and best practices in client service and factor these into approach
• Build relationships that promotes a client/customer centered organization
• Deliver the firm through coordinated initiatives and processes in support of business plans
• Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
• Partner and influence shared purposes through trust and teamwork across businesses and functions
• Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes
• Demonstrate firm values by promoting an inclusive work environment
• Drive a robust risk/control environment by promoting strong controls
• Builds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan Chase

• Undergraduate degree or at least 8 years of management experience
• Proven team leadership and experience in coaching or mentoring other employees
• Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
• Excellent verbal and written communications skills
• Strong presentation and negotiating skills
• Strategic thinker with proven ability to execute a change agenda
• Experience in risk awareness and skills to develop and ensure quality program set ups
• Excellent at developing and maintaining good working relationships with internal partners

• Previous experience with Commercial Bank, Merchant Services or Treasury Services products
• MBA
• Ability to provide quantifiable management reporting

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees